Commonly Asked Questions
Is there anything I need to do if I am planning to bring in a group of kids who are not mine?
Before bringing in kids who are not yours, we suggest having their parents/legal guardian review our waiver before you bring them. They can do this on our website, www.sawmilladventurepark.com. We can never advise signing a waiver for a child who is not your own, so having this process done prior to coming is very helpful!
Do I need to review the waiver every time I attend the park?
Waivers are good for 1 year and are needed to participate in the trampoline park attractions, and the ropes course. One waiver covers them both.
Can I wear socks from other parks?
Sawmill Jump Socks are required in our park. Once purchased, they can be used for future visits.
What should I wear to the park if I am participating?
If you are jumping or using the ropes course, athletic, breathable clothing is recommended. Additionally, you are required to wear close toed shoes, with a back on them to use the ropes course.
What should I expect if bringing my child who is sensitive to loud, busy environments, or has Autism?
Here are some great tips to help you prepare: fill out the waiver ahead of time on our website- to avoid having to complete this while waiting in the park, visit us during generally quieter hours- such as Sunday afternoons, ask for a manager when checking in- they can properly walk you through the rules of the court and what the expectation is. Lastly, check our safety info on the website- this allows you to watch the Safety Video with your child, explain the rules, and read each attractions rules sign before coming!
Do I need to purchase a pass to watch my kids jump or use the ropes course?
No, you are welcome to walk on the deck of the park to watch jumpers without purchasing a pass.
I don’t necessarily want to book a party but am just going to bring in a bunch of kids. Can I reserve a table and bring in a cake?
We do not reserve tables and don’t allow carry-ins unless you have a booked party. It is fine to bring in a group of kids and grab an open table, if available.
Can I drop off my kids and leave?
Children 14 and under should have an adult present while using our facility.
Is there an age limit in the park?
Children under 36” are required to stay in the toddler area during normal business hours. This area is gated within the park and has a nine grid trampoline court, as well as a foam pit and climbing wall. It is ONLY for children under 36” and a pass is $9.00. The ropes course has a height requirement of 48”.
What if I have multiple age children? Can they all participate together?
The height requirement for the main court is 36” and 48” for the ropes course. If you have toddlers under this height, you would want to reserve them the Toddler Pass. The jumpers/ropes participants over this height would purchase a regular passes. The toddler court is located on the main court but is gated in. It also offers a visual to most of the main court. We understand this is not ideal for some families, but it is best for the safety of all guests. An adult watching the toddler in this area does not need to purchase a pass.
Are there any height restrictions in the park?
The Stunt Jump has a minimum height restriction of 52” and the Ropes Course has a minimum height requirement of 48”.
Is there anything we should know before attending the park?
We strongly recommend your family viewing our safety video before attending. It will prepare you and your kids for the safety standard we expect to be followed in our facility. It can be found on our website, as well as in the park!
Can I reserve passes before I come?
You can purchase reservations online! When attending the park with a pre-purchased jump/ropes course pass, you will check-in at the front desk and give the names of the jumpers/ropes participants on your reservation. Tickets purchased online cannot be refunded if you are late or do not show up. Waivers should be reviewed on our website before purchasing tickets online.
Do I need to make reservations to use your facility?
Currently we do require reservations because we often do not have availability for walk-ins. We will always take walk-ins if there is room! However, the last several months this has not been possible. So please make a reservation!
Is there a weight limit on the trampolines?
Our trampolines and the ropes course have a weight capacity of 250 lbs, The smaller toddler court is 50 lbs.
How does the Toddler Time work?
Children 4 and under are welcome to Toddler Time. $8.00 gains them access to the entire park during our designated Tot Time hours (see bottom of website for hours). Parents are welcome to purchase jump socks for themselves to interact with their kids, however, they do not need to purchase a pass for themselves. Parents & adults are not permitted to jump during toddler time.
Does the mini-golf run similar to the trampoline park, where I can buy reservations online?
No, the mini-golf has a separate check-in process and it is first come, first served only. You can check in for mini golf at the mini golf shack located in front of the course, or inside the trampoline park.
How does the Virtual Reality work?
Hologate VR operates as first come, first served! You do not need jump reservation to play VR. You can purchase a single play, or we have bundle packages, which offer a savings. Plays are about 5 minutes and 4 players can play at once.
